Course curriculum

  • 1

    Introduction to Warm Line

    • Welcome and Introduction

    • Types of Warmline Calls

    • The Helping Relationship Handout

    • Introduction to Peer Support

    • Self-Disclosure

    • Boundaries

    • Boundaries and Self-Disclosure

    • Cultural Competency

    • Client Rights and Responsibilities

  • 2

    Active Listening

    • Active Listening Video Assignment

    • Video Assignment - Empathy

    • Helper Characteristics

    • Our Experiences with Helping Others

    • Helper Characteristics (GEENA) Personal Reflection

    • Active Listening Skills

    • Reconnecting to Assertiveness

    • Basic Tenets of an Assertive Philosophy

    • Special Calls

    • Handout - Bogus Sex Callers

    • Navigating Hopelessness

    • Handout - Miracle and Scaling Questions
  • 3

    Warm Line Call Structure

    • Handout - The Basic Tenets of an Assertive Philosophy

    • Warm Line Call Structure

    • Warm Line Call Structure - Quick Guide!

  • 4

    Common Topics: Suicide

    • Self Assessment - My Attitudes About Suicide

    • Physician Assisted Death vs. Suicide Infographic Handout

    • Suicide

    • Centre for Suicide Prevention Toolkit - Children and Suicide

    • Centre for Suicide Prevention Toolkit - Sexual Minorities and Suicide

    • Centre for Suicide Prevention Toolkit - Transgender People and Suicide

    • Centre for Suicide Prevention Toolkit- Indigenous People, Trauma and Suicide

    • Centre for Suicide Prevention Toolkit - Men and Suicide
  • 5

    Common Topics: Violence

    • Power and Control

    • Listening for Violence Risks

    • Handout - Power and Control Wheel

    • Handout - Is My Relationship Healthy?

    • Understanding Abuse and How to Break Free

    • Impact of Violence on Children and Youth

    • Handout - Sexual Assault Center of Edmonton: Consent Is....

    • Sexual Assault Centre of Edmonton: 5 Points of Consent
  • 6

    Common Topics: Grief and Loss

    • Grief and Loss

    • Handout - Grief Education
  • 7

    Common Topics: Mental Health

    • Mental Illness and Stigma

    • Handout - Recovery Oriented Language

    • Recovery and Mental Health

    • Putting Recovery Into Practice: An Introduction to the Guidelines for Recovery Oriented Practice

  • 8

    Common Topics: Substance Use

    • Our Experiences with Substances

    • Video: The Opposite of Addiction is Connection

    • Continuum of Use

    • Stages of Change

    • Handout - Harm Reduction
  • 9

    Trauma Informed Practice

    • Privilege Checklist Assignment

    • Micro Aggressions Video

    • Pasikôw: The Papaschase Cree and the Story of Edmonton

    • Handout - Intersectionality

    • Paradox of Trauma Informed Care Video

    • ACES Primer Video

    • How Brains are Built Video

    • Vicarious Trauma and Vicarious Resilience

    • Handout - Some Helpful Grounding Techniques

    • Handout - Big List of Self Care Activities

    • Self Care Assignment
  • 10

    Risk and Crisis Management

    • Responding to Crisis

    • Responding to Disclosures

    • Responding to Disclosures of Sexual Violence

    • Self Harm Toolkit

    • Grounding Techniques

    • Helpful Grounding Techniques

    • Handout - Big List of Self Care Activities
  • 11

    Information & Refferals

    • Distress Line Common Referrals List

    • Connecting to Services

    • Introduction to Housing Diversion Program

    • Program Creation + Goals

    • Eligibility

    • Eligibility Requirements

    • Situational examples

    • Knowledge Check 1

    • Workflow Processes + Scope

    • Knowledge Check 2

    • When to Refer to Housing Diversion Program

    • Referring to Housing Diversion Team Using i-Carol

    • Theory Into Practice

    • Finish

    • Printable Housing Diversion Quick Reference Guide
  • 12

    Technical Skills

    • Transferring Calls
  • 13

    Final Knowledge Check

    • Final Warm Line Knowledge Check