Course curriculum

  • 1

    Introduction

    • Introduction

  • 2

    Logging In

    • Logging into the system - Volunteers

    • Availability States

  • 3

    Taking Calls

    • Answering Calls

  • 4

    Other Features

    • Viewing Call History

    • Internal Instant Messaging

    • Making Outgoing Calls

  • 5

    Practice

    • Practice