Course curriculum

  • 1

    Module 1: Technology Overview

    • Logging into Genesys Cloud

    • Main Screen and Status

    • Module 1 Quiz
  • 2

    Module 2: Queues

    • Queues

    • Module 2 Quiz
  • 3

    Module 3: Taking Calls

    • Taking Calls

    • Module 3 Quiz
  • 4

    Module 4: Transferring Calls

    • Transferring Calls

    • Module 4 Quiz
  • 5

    Module 5: Outbound Calls

    • Making Outbound Calls

    • Module 5 Quiz
  • 6

    Module 6: Taking Texts

    • Taking Texts

    • Module 6 Quiz
  • 7

    Module 7: Interaction History

    • Interaction History

    • Module 7 Quiz
  • 8

    Module 8: Call/Text Monitoring

    • Call/Text Monitoring

    • Module 8 Quiz