Course curriculum

  • 1

    Intervention Training for Contact Center Staff

    • Introduction

    • Crisis Services Code of Ethics

    • Making the Decision to Intervene

    • Assessing Immediacy and Lethality Assignment

    • Negotiating Immediate Safety Assignment

    • Intervention Options

    • Documentation and Intervention Reports

    • Options for Support for Intervenors
  • 2

    Responding to Suicide Risk

    • Responding to Suicide
  • 3

    Duty to Warn/Responding to Violence

    • Responding to Threats and Criminal Behavior
  • 4

    Responding to Child Abuse

    • Responding to Child Abuse
  • 5

    Post Course Survey

    • Evaluation - Intervention Training for Contact Center Staff