Course curriculum

  • 1

    Module 1 - Trauma Informed Care

    • Alberta Health Services: Trauma Training Initiative
  • 2

    Module 2 - Introduction to 988 Crisis Responder Training

    • Introduction and Housekeeping

    • CMHA Code of Ethics

    • Code of Ethics Scenario Quiz

    • Helper Characteristics

    • Empathy Video

    • Active Listening Skills

    • Categories of Feelings

    • VELCR-O

    • Crisis Intervention Theory

    • The Helping Relationship Handout

    • Module 2 Quiz
  • 3

    Module 3 - Documentation

    • Documentation
  • 4

    Module 4 - Suicide and Self Harm

    • Self Harm

    • Understanding Self Harm Toolkit

    • Trauma Informed Interventions for People Who Self Injure

    • Self Assessment - My Attitudes About Suicide

    • Physician Assisted Death vs. Suicide Infographic Handout

    • Indigenous People, Trauma, and Suicide Prevention

    • Helper Attitudes About Suicide

    • Clues and Warning Signs for Suicide

    • Men and Suicide

    • Children and Suicide

    • Ideation to Action Framework

    • 4 Components of Suicide Risk Assessment

    • Sexual Minorities and Suicide

    • Transgender People and Suicide

    • Suicide Ambivalence or Uncertainty

    • Working with Uncertainty Suicide Case Scenarios

    • Module 4 Quiz
  • 5

    Module 5 - Responding to Violence

    • Is My Relationship Healthy?

    • Clues and Warning Signs

    • Video Power and Control Wheel

    • Power and Control Wheel

    • 2SLGTBQ+ Power and Control Wheel

    • Abuse of Children Power and Control Wheel

    • Elder Abuse Power and Control Wheel

    • Post Separation Power and Control Wheel

    • Equality Wheel

    • Understanding Domestic Abuse and How to Break Free

    • Types of Abuse

    • Strangulation Brochure

    • Video - Why Domestic Violence Victims Don't Leave

    • Video - Adverse Childhood Experiences (ACES)

    • Video - Domestic Violence From a Son's Perspective

    • Duty to Warn and Report

    • Consent Is....

    • Module 5 Quiz
  • 6

    Module 6 - Mental Health & Substance Use

    • Assignment - Mental Health 101

    • Videos on Mental Illness

    • Commonly Encountered Mental Disorders

    • Recovery Oriented Language

    • Mental Health & Recovery

    • Putting Recovery Into Practice: An introduction to the Guidelines for Recovery Oriented Practice

    • Safety Planning for Mental Health and Substance Use

    • Mental Health and Substance Use Hospitalization Criteria

    • Addictions and Substance Use Tip Sheet

    • Grounding - Explained!

    • Helpful Grounding Techniques

    • Harm Reduction Tip Sheet

    • Module 6 Quiz
  • 7

    Module 7 - Risk Management

    • Intervention Overview

    • Consultation

    • Suicide Interventions

    • 911 Flow Chart Tip Sheet

    • Poison Control Tip Sheet

    • Violence Interventions

    • Reporting Child Abuse/Child-at-Risk Interventions

    • Child Protective Services Tip Sheet

    • Managing Multiple Risks

    • Third Party Suicide

    • Module 7 Quiz
  • 8

    Module 8 - Supportive Listening

    • Supportive Listening on 988

    • 20 Questions Assignment

    • Jenny and Devin, Supportive Listening Call
  • 9

    Module 9 - Hope Building & Challenging Interactions

    • Hope Building

    • Hope Building Handout - Solution Focused Techniques

    • Special Calls/Interactions
  • 10

    Module 10 - Crisis Text and Outbound Calls (Including Follow Up)

    • Online Communication (Text and Chat)

    • Categories of Self Injury Behaviors

    • Distinguishing Suicide Attempts from Self Injury

    • Outbound Calls
  • 11

    Module - 11 Listener Care

    • Self Care and Vicarious Trauma

    • Big List of Self Care Activities