Course curriculum

  • 1

    Crisis Intervention

    • Client Rights and Responsibilities

    • CMHA Crisis Services Code of Ethics

    • Training Manual - Crisis Intervention Model

    • Rapport

    • Handout - Limits to Confidentiality

    • Current Safety

    • Awareness Exercise

    • Handout - Grief Education

    • Stages of Change

    • Handout - Decisional Balance

    • Some Tools in our Assertiveness Tool Box

    • Ending Unproductive Calls
  • 2

    Responding to Suicide

    • Physician Assisted Death vs. Suicide Infographic Handout

    • Ideation to Action Risk Level Continuum

    • 5 P Suicide Safety Assessment

    • 5 P Suicide Safety Assessment

    • Working with Uncertainty

    • Suicide Safety Plan

    • Criteria for Hospitalization for Mental Illness
  • 3

    Responding to Violence

    • Risk Factors

    • Handout - Strangulation Brochure

    • Violence Level of Risk

    • Handout - Level of Risk

    • Cycle of Abuse

    • Safety Planning

    • Handout - Safety Planning

    • Child Abuse and Reporting Requirements

    • Threats, Criminal Behavior, and Duty to Warn
  • 4

    Risk Management

    • Rescue Protocols

    • Suicide In Progress Rescue Protocols

    • Handout - Domestic Violence In Progress Rescue Protocols

    • Managing Multiple Risks

    • Multiple Risk Scenario Assignment

    • Third Party Calls

    • Handout - Third Party Calls