Course curriculum

  • 1

    Introduction to 24/7 Crisis Diversion Program

    • Welcome

    • What Crisis Diversion Does

    • Client Flow

    • Barriers to Service
  • 2

    Role of 211 in 24/7 Crisis Diversion

    • Role of 211

    • Balancing Act

    • Types of Calls

    • Assessment & Consultation

    • Closing Call

    • 24/7 Crisis Diversion Policy & Procedures Manual
  • 3

    24/7 Crisis Diversion Consultation Reduction/Elimination

    • Overview

    • 24/7 Crisis Diversion Policy & Procedure

    • 211 Information

    • Mobile Team Information

    • Reporting Issues

    • App Updates
  • 4

    CRS Guide: Crisis Diversion Dispatch Process

    • Introduction

    • Navigating Strategies & Insights

    • Overview

    • Completing an App Assessment

    • Reporting Issues

    • Helpful Tools When Creating an Assessment
  • 5

    Assessment & Documentation

    • Overview

    • How to Create a Dispatch

    • Scenario 1 - EPS/EMS/FIRE/PO Assessment

    • Scenario 2 - Person in Need - Medium Priority Assessment

    • Scenario 3 - Submitting Data Only/Not Appropriate for Dispatch

    • iCarol Documentation for a CDT Dispatch

    • How to: iCarol Documentation for a CDT Call

    • iCarol Documentation for Text

    • How to: iCarol Documentation for a Text from Mobile Teams

    • Tips for Efficient Dispatch Operations
  • 6

    Conclusion

    • Conclusion